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Terms & Conditions

By placing an order with us, whether online or over the phone you are agreeing to the terms below.

All Fresherpack orders are sent direct from our central warehouse, unfortunately we don't have direct retail or trade counter facilities. All prices and quantities advertised on www.fresherpack.co.uk are for online / telephone purchases only.

We cannot accept requests for special delivery dates unless this has been discussed and agreed with fresherpack.co.uk prior to ordering your goods via email or phone. We will do our best to accommodate you. We will not accept any claims for compensation relating to late delivery of your order for whatever reason, although we always aim to deliver within the time-scale stated over the phone or website.

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'PROCEED TO CHECKOUT' and you will be asked for a few details that we need to be able to complete the order.

We deem to have accepted your order when we have dispatched it (goods left our premises) not when we have taken payment. If we do not wish to accept your order for any reason (e.g. suspicion of a fraudulent transaction) we will refund the card / Paypal account paid with promptly and inform you via phone or email.

We comply fully with the Consumer Contract Regulations for consumer purchasers, you are welcome to return any goods that are not required for any reason after we send the goods out to you at your own expense.  You must inform us first that you are going to do this within 30 days after receiving delivery of your order for a full refund and return the goods within 30 days, upon which a credit will be made to your account.  Goods returned, must be in an unused saleable condition with all packaging/manuals, if goods are faulty we will cover the return cost. Please contact us for an RMA and returns address to send your return to.

For B2B sales DSR do not apply, however we will of course replace/repair where appropriate in the unlikely event any goods are found to be faulty.

Our full business name and registered address is Fresherpack Ltd, c/o 19 Bolling Road, Bradford, BD4 7BG. Please do not send returns to this address this is our registered office only. For our returns address please email us or use the contact us box, for an RMA and our returns address.